Frequently Asked Questions

During standard operating hours (Mon–Fri 09:00–18:00), remote troubleshooting initiates within 15 to 30 minutes. In the event of critical core server failure or total network disruption, a senior field engineer will arrive on-site within 2 to 4 hours across Hong Kong urban districts.

Yes. Centered in our Hong Kong headquarters, ZERO TECH operates interconnected technical hubs across Macau, Shenzhen, Guangzhou, and Taiwan, delivering unified SLA remote monitoring, cross-border VPN management, and localized on-site support.

We strongly advise initiating IT planning 4 to 6 weeks prior to your target move date. Commercial broadband leased lines (e.g., HKT / HKBN) typically require 3 to 4 weeks of lead time. Early planning ensures structured cabling, server racks, access control, and VoIP are operational on Day 1.

Business Pro includes at least one scheduled preventive on-site inspection monthly by a senior engineer. The exact frequency is flexible based on your equipment count. Emergency on-site dispatch is unlimited for Sev-1 outages with a guaranteed 2–4 hour response.

Our technical roster holds enterprise certifications from Microsoft (Azure Certified), Cisco (CCNA / CCNP), VMware (VCP), and CompTIA (Security+), undergoing regular OEM competency renewals to maintain elite engineering standards.

Yes. Our ITAD asset disposition complies with the NIST SP 800-88 Rev.1 multi-pass wiping and physical degaussing standard. A serialized, legally compliant Certificate of Destruction is provided for corporate compliance and external audits.

Monthly subscriptions offer complete flexibility to adjust seat counts month-to-month. Annual contracts receive a 15% discount. Cancellations require 30 days of written notice prior to contract renewal, governed by transparent SLA agreements.